Feb 25, 2022
The patient experience and the impact of Social Determinants of Health (SDOH) on local health communities.
In this episode:
Justin’s career history, creating connections around the customer experience with outreach to over 10,000 seniors.
Adopting the patient’s perspective; why hospitals must listen to...
Feb 18, 2022
Innovative approaches to solving challenges and the benefits of experiential learning.
In this episode:
Carol Turano’s career highlights, from college athlete to social worker, therapist and EXCITE! facilitator.
The fun of the workshop; an adjective name game that encourages collaboration and...
Feb 11, 2022
Transforming the patient experience.
In this episode, Lisa is joined by Jason Vallee, VP of Patient Experience at Cheshire Medical Center, Dartmouth-Hitchcock
Show Notes:
A single definition of the patient experience.
Mapping the patient journey from the patient’s perspective.
The JUSST model –...
Feb 4, 2022
Streamlining OR processes, bill only management and the high cost of implants.
Episode Introduction
In this episode, Lisa is joined by Jim Ferch, founder and CEO of Simplify OR, to discuss streamlining OR processes, bill only management and the high cost of implants.
Show Notes:
Jim’s background in...